At GJW Direct we realise that being involved in an incident whilst using your vessel can be a traumatic experience.
It is our mission to make reporting a claim and repairing your vessel as painless and an efficient as possible.
The most effective way to start this process is to log into your account using the button below. Once you reach your policy dashboard, click on the link to ‘make a claim’.
Here are some useful guidelines to help you through your claim journey:
Where possible you should provide us with 2 estimates for repairs/replacements as necessary and photographs evidencing damage.
At our discretion, we will appoint a surveyor or an investigator to assist us in dealing with your claim.
You should provide assistance to any persons appointed to investigate your claim.
Once we agree that we will cover your claim we will write to you to confirm our assessment of liability and costs.
Please remember that the contract for repair is between you and the repairer and therefore all correspondence from the repairer should be addressed to you and instructions for repair(s) or replacement(s) must come from you.
Once repairs are completed you should provide us with the final invoice(s) together with your confirmation that you are satisfied with the repairs.
We are able to settle your claim either to you or to your repairer upon your instruction and provision of nominated bank account details.
