FAQs
Perhaps our frequently asked questions could assist you in finding a quick solution to get you back on the water, sooner.
Insurance
If you require further assistance, please call a member of our experienced team. They're happy to help with all your boat insurance needs. Alternatively, click the button below to get a quote.
- Telephone: 0151 473 8000 (Option 2 and 3)
- Email: insure@gjwdirect.com
- Opening Times Monday to Friday: 9:00am - 5pm
Claims
Our staffed emergency claims helpline is open 24 hours a day, 365 days a year so we’re always there when you need us to offer a swift response and give sound, practical advice. 24 hour staffed emergency claims helpline - 0151 473 8099
- Telephone: 0151 473 8000 (Option 1)
- Email: claims@gjwdirect.com
- Monday to Friday: 9am to 5pm
Complaints
Providing a personal, attentive and responsive service to our customers is incredibly important to us. If you feel we have let you down in any way, please:
Telephone: 0151 473 8000
Monday to Friday: 9am to 5pm
Write to:
The Managing Director
GJW Direct
19 & 20 The Boatyard,
Swanwick Marina,
Swanwick,
Southampton,
Hampshire
SO31 1ZL
Email: complaints@gjwdirect.com
We promise to respond to you quickly and fairly.
Registered & Head Office
Munich Re Specialty Insurance (UK) Limited,
Union,
2-10 Albert Square,
Manchester,
M2 6LW
Company No. 01262636, authorised and regulated by the Financial Conduct Authority (FRN 310539).